Clear guidance for a considered shopping experience.
We want you to feel confident about your purchase. As furniture can vary by material, finish and order type, please review the product details and this policy before placing your order. Return or replacement requests are assessed in line with the terms applicable to your purchase and the rights available under applicable law.
If your order arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible. Share your order number, a brief description of the issue, and clear photographs of the item and its packaging so our team can review the concern and advise on the next steps.
Contact our team through the Contact Us page with your order number and reason for the request. Please wait for instructions before shipping or handing over any item. Requests are reviewed against the applicable policy, product condition and order details.
Please retain the original packaging and any included parts until you are satisfied with your order. Where an item is being assessed for return or replacement, we may ask for photographs and information about its condition. Please do not arrange a return independently before receiving confirmation from our team.
Items made or finished to a customer's specific requirements may be subject to different return conditions. Please confirm the available options and applicable terms with our team before placing a customised or made-to-order purchase. This does not limit any rights that cannot legally be excluded.
If a return or replacement is approved, our team will explain the available resolution and any applicable next steps. Where a refund is due, its processing and completion will depend on the approved resolution and payment method. We will communicate relevant details directly with you.
Whether collection or return shipping is available, and who bears any applicable cost, will be communicated during the review of your request. Please do not send furniture to an address unless our team has provided or confirmed the return arrangements.
For questions about eligibility, a damaged delivery or an existing request, contact our team and include your order number where available. We will help you understand the applicable process.