Website Use
You agree to use this website lawfully and not to interfere with its operation, security or availability. You must not misuse the website, attempt unauthorised access, introduce malicious code or use its content for unlawful purposes.
Terms & Conditions
Please review these terms before using our website or placing an order.
01
Introduction
These Terms and Conditions apply to your access to and use of the Anjaswa Ateliers website and services. By browsing our website or placing an order, you agree to these terms. If you do not agree, please discontinue use of the website. These terms should be read alongside our applicable Shipping Policy, Return Policy and Privacy Policy.
Product Information & Appearance
We aim to present product descriptions, dimensions, materials, colours and images as accurately as reasonably possible. Actual appearance may vary due to lighting, display settings and the natural characteristics of materials such as wood, stone or fabric. Please review the product details carefully before ordering and contact us if you need clarification.
Pricing & Payments
Product prices, applicable taxes, delivery charges and available payment methods will be shown where relevant during the purchase process. Please review your order total before completing checkout. If a pricing or listing error is identified, we will take appropriate steps to address it and contact affected customers where necessary.
Orders & Confirmation
After you place an order, you may receive an acknowledgement or confirmation through the contact details provided. An acknowledgement does not necessarily mean that an order has been accepted for fulfilment. If we cannot fulfil an order or need to clarify details, we will contact you using the information supplied at checkout.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible and provide your order number. Whether a change or cancellation can be accommodated depends on the order's processing, production and dispatch stage and the applicable policy. Any available options will be communicated by our team.
Shipping & Delivery
Delivery availability, estimated timelines, charges and delivery arrangements may vary by product and destination. Estimates are not guarantees and may be affected by circumstances outside our reasonable control. Please refer to our Shipping Policy for further information and ensure your delivery address and contact details are accurate.
Returns, Replacements & Refunds
Requests relating to returns, replacements, damaged products or refunds are handled in accordance with our applicable Return Policy and any rights available under applicable law. Please review that policy before placing an order and contact our team if your order arrives damaged, defective or incorrect.
Customised & Made-to-Order Products
Products made or finished to specific customer requirements may have different production timelines and order-change or return conditions. Please confirm the agreed specifications, dimensions, finish, estimated timeline and applicable terms with our team before confirming a customised or made-to-order purchase.
Intellectual Property
Unless otherwise stated, website content—including text, photographs, graphics, logos and design elements—is owned by or used with permission by the relevant rights holder. You may not reproduce, distribute, modify or commercially use website content without prior written permission, except where permitted by law.
Third-Party Services & Links
Our website may use third-party services or link to external websites for functions such as payments or additional information. Those services may be governed by their own terms and privacy practices. We encourage you to review the applicable terms of any third-party service you use.
Privacy & Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable requirements. Please review the Privacy Policy to understand how information may be collected, used and protected.
Liability & Applicable Law
Nothing in these terms is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted. The website and its services are subject to applicable laws. Any limitation of liability, dispute resolution or jurisdiction provisions should be reviewed and finalised to reflect the business's actual legal requirements.
Updates to These Terms
We may update these terms when our website, services or business requirements change. The revised version will be published on this page with an updated effective date where appropriate. Please review this page periodically for changes.
Contact Us
If you have questions about these Terms and Conditions or an order, please contact our team through the Contact Us page and include your order number where relevant.